Position: Guest Coordinator
The Guest Coordinator (GC) is a multifaceted position with the primary objective of assisting the Captain, Naturalist and Steward in providing superlative customer service to our passengers. The GC must have a high degree of commitment to customer service. This position reports to the Captain. TBC’s philosophy is that the entire crew compliment works together as a team to accomplish the task of maintaining a safe, efficient and enjoyable workplace, and therefore NO CREWMEMBER IS ABOVE ANY WORK NEEDING TO BE DONE TO MEET THIS OVERALL GOAL.
- Make welcome calls to guests at their hotel the evening prior to boarding.
- At the beginning and end of each cruise, organize and lead the guest embarkation and disembarkation process, including coordinating transport of guests and luggage to/from hotel.
- Photograph guests during the embarkation process, and at the end of each cruise provide TBC’s Reservations Office with copies of guest photos, a duplicate of the souvenir flash drive created for guests (including end-of-cruise slide show photos) and reports as outlined at the beginning of the season.
- Work with the Naturalist while underway to provide activities for guests (nature presentations, fish printing, centerpiece competitions, etc.)
- Serve as “go to” person for guest special requests or problems. This includes working with the Chef to assure that special dietary requests are not overlooked and that other crew members (especially guides) understand the nature of any special physical considerations such as pacemakers, allergies, hip replacements, etc.
- Interact on a regular basis with the Steward and Assistant Steward to acquire additional passenger information that may be helpful to the Captain and Naturalist in planning excursions.
- Execute numerous administrative duties that include but are not limited to: 1) distribute, collect and evaluate guest activity questionnaires; 2) record fishing licenses; 3) conduct end-of-day interviews with sport fish guides and inspect saltwater and freshwater sport fish logbooks for timely and accurate data entry; 4) produce and transmit to Conservation Director weekly catch reports and National Forest Use Reports; 5) produce and transmit to Operations Manager and Reservations Manager weekly log of guest issues and concerns, if any.
- Work closely with First Mate to assure that guest fish is properly processed, and keep records to ensure that guest fish is packed, labeled and ready when guests disembark. GC must acquire a good working knowledge of onshore fish processing and transporting options, and must work with guests to advise them of these options.
- Become familiar with Deckhand/Guide and Steward responsibilities via cross-training, as directed by the Captain. GC will be required to relieve Naturalist, Steward, or Deckhand/Guide on a temporary basis should the need occur.
- US Citizen, US National or valid Green Card holder.
- Must pass pre-employment drug screen, reference checks and background check.
- Minimum of one year employment in a customer service environment.
- Must be team-spirited, and capable of living and working in close-quarters for long periods of time with other crew members.
- Must be capable of demonstrating proficiency in the safe and effective handling and discharging of pepper spray; which is required equipment on all shore excursions where there may be risk of encounters with aggressive bears.
- Must have sufficiently acute hearing, eyesight and depth perception to meet the demands of at-sea service. Must be capable of using escape hatches and boarding /disembarking survival craft unassisted.
- Must be available for entire season of operation from early April thru mid-September, commencing and completing the term of employment in the Puget Sound area of Washington State.
- While not required for this position, Guest Coordinators holding a minimum USCG license as Operator of Uninspected Passenger Vessel (OUPV) will be given preferential consideration.
- Outgoing and friendly demeanor, able to engage and communicate easily with passengers and crew.
- Familiarity with Alaska waters, weather conditions, history and current events.
- Computer skills in Microsoft Excel, Outlook and Word, plus general writing abilities. Familiarity with audio visual equipment for presentations a plus.
The Boat Company is an Equal Opportunity Employer.